COMMUNITY AGREEMENTS - Due to the limited capacity of clients we are able to accept, we can only be in partnership with clients who are interested in a collaboration of care and who respect our experience and expertise. We reserve the right to refuse or discontinue service if we are not in alignment with clients, are disrespected, or our policies are not being adhered to. *

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BOOKING - Submit all availability inquires, quote requests, special inquires, service requests and cancellations via our website. Office hours are M - F, 9am-6pm. All requests are responded to in the order in which they were received within 48 hours. Correspondence received between 6pm Friday - 9am Monday will be responded to Monday. During peak seasons (weeks surrounding holidays) please allow for more time. So that we can remain responsive, please limit phone calls to emergencies only: 323.577.8482. Our number does not accept text messages.  *

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SCHEDULING - Our weeks are scheduled Monday through Sunday. We require booking requests no later than the Friday @ 6pm before the upcoming week . The sooner we receive your request the more likely we will have the availability you need. We will do our best to accomodate last minute requests made after Friday 6pm but cannot guarantee availability. Please maintain realistic expectations when submitting requests after our schedule has been finalized. We are a business that is coming to your residence so we have to factor in your location and drive time to those clients already booked. We work as a team to maximize flexibility and availability. *

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PAYMENT - The only payment method we accept is Venmo. After you book online, we will send you an invoice with the total amount owed. We only confirm, schedule, and reserve any and all services once payment is received. We do not hold days until payment is received. Our schedule is first come, first confirmed. For schedules recurring every week, payment is due no later than Friday 6pm prior to the upcoming week. We will send a weekly Venmo request on Thursdays. *

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ADDITIONAL FEES - Any booking request or payment made after 6pm for the following day is an additional $10 per visit. This is due to the fact that when we receive requests after the schedule has been finalized, the schedule of clients & caregivers needs to be completely redone. All holidays periods are an additional $10 per visit. *

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CANCELLATIONS - All cancellations need to be submitted through our website. Your confirmation email will contain a cancellation deadline for full refund. If a visit is cancelled after your booking deadline, your payment will be forfeited. *

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CLIENT PROFILES - Please keep your client profile information current and up to date. All details pertaining to visits should be put on your profile. Avoid information getting lost in the email shuffle. We get A LOT of emails. To ensure the caregiver who will be seeing your furbaby has all the info they need, the client profile is the way to go. All of our caregivers utilize your client profile at every visit. Friendly reminder: we don’t live in your house, something obvious to you is not obvious to us. We want to take care of them the best way we can. So please be VERY detailed! If you don't know or remember how to access, you can request your link on our client profile page on our webstie. *

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SUPPLIES - Please take inventory before departure and provide an appropriate amount of supplies (poop bags, food, cat litter, etc.) for your visits. This maximizes the amount of quality time spent with your pet vs hunting for needed supplies. If additional supplies are needed during duration of visits, we recommend ordering supplies online & having them shipped to your residence. We also offer supply shopping starting at $25 + supply reimbursement. *

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SAFETY - If a caregiver is bitten and feels unsafe with your pet, you will be notified immediately and service will be discontinued.  *

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COVID 19 - We are still operating with precautions to keep our immune compromised clients, team, and friends safe. We are continuing to wear masks inside your residence. TESTED POSITIVE? - If anyone in your residence has tested positive we require two negative test results from all persons in household to resume service. OVERNIGHTS - We require two negative test results within 72 hours prior to departure in addition to vaccination proof. *

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